Complaints desk
There are various facilities in the AHK in case you feel disadvantaged as a student. The first step is always to talk to the person or agency that is making you feel aggrieved. You can also first discuss your situation with a student counselor or confidential adviser. If this does not lead to a solution, you can consider addressing klachtenloket@ahk.nl
Or you can start a formal procedure. There is a distinction between a complaint, an objection or an appeal. A complaint relates to conduct, while an objection or appeal can only be lodged against a decision. Different regulations apply to different situations. For more information, see: Complaints Procedures
Contact
Timon Hagen, student counsellor for the Academy for Theatre and Dance
Tel. 020 527 7637
Email: timon.hagen@ahk.nl
If you have complaints about tests and assessments you can submit these to the Exam Committee, contact Jeroen de Beer, secretary exam committee: jeroen.debeer@ahk.nl